Service Terms

Project scope and payment

Tapia Studio is operated by Edgar Tapia. We confirm your scope, price, timing and included work before a project begins. Standard résumé packages are paid in full after confirmation and before work begins. Custom projects receive a quote first.

All prices are in Canadian dollars and exclude applicable taxes. We provide a secure payment link or Interac e-Transfer instructions after confirming your order. E-Transfers go to edgar@tapia.ca; Autodeposit recipient: Edgar Tapia. Submitting an enquiry does not take a payment.

Résumé content and approval

You provide your finished PDF or Word résumé, professional links and any required images. We place your content into the agreed website template. Résumé writing, editing and career coaching are not included. Please check that your content is accurate and that you have permission to use supplied images and project materials.

You review the mockup and approve the final content before launch. Résumé websites and downloadable files are publicly accessible; a personal domain does not provide privacy. Search visibility controls cannot guarantee that a page remains private or undiscovered.

Revisions

Résumé packages include one revision round after the first mockup. Review all text, images, links and layout, and send every requested change together in one complete list. Additional rounds cost C$50 per round, plus applicable tax. We confirm the additional charge before proceeding.

Hosting and personal domains

Résumé packages include one year of hosting. Renewal after the first year is C$60 per year, plus applicable tax. The standard address is planned as tapiastudio.ca/your-name, subject to availability.

A personal domain, such as yourname.ca, is an optional extra. Your preferred domain name must be available for registration; we confirm availability before proceeding. Registration, renewal and setup costs are quoted separately. Content changes are also quoted separately. Renewal arrangements will be confirmed in your order; you are not enrolled in automatic billing.

Hosting renewal and expiry

The included hosting year begins when your website launches. Renewal is manual at C$60 per year, plus applicable tax; there is no automatic charge. We send a renewal reminder approximately 30 days before expiry and a follow-up before the renewal date.

If renewal is not paid by the expiry date, we provide a 30-day grace period. After that period, your website may be taken offline following notice. Your NFC card and QR code still contain the same link, but the profile will not be available while hosting is inactive. We confirm restoration options and any costs before proceeding. Personal domain renewals follow the registrar’s separate deadlines and are not covered by this hosting grace period.

Personal domain ownership

We register a personal domain in your name, with you as the registrant. We can assist with setup and renewal by agreement. You can request access or a transfer, subject to the registrar’s rules and any outstanding agreed charges. A personal domain remains an optional extra, subject to registration availability.

NFC cards and shipping

Packages that include an NFC card include shipping anywhere in Canada by Canada Post regular mail. NFC requires a compatible device; the QR code offers an alternative way to open your profile.

Other services

Websites, branding, graphic design, print and Ongoing Design Support projects follow their agreed proposal. Third-party costs, production costs and any additional work are confirmed in that proposal.

Ongoing Design Support hours

Creative 5 and Creative 10 prepaid hour blocks must be used within 90 days of purchase. Monthly retainer hours are available within the agreed monthly service period. Unused hours do not roll over. We confirm the service dates and scope in writing before payment.

If agreed work cannot be scheduled because Tapia Studio is unavailable, we arrange an extension or refund for the affected unused hours. These arrangements do not limit any rights under applicable law.

Cancellation and refunds

To request cancellation, email edgar@tapia.ca. Before work begins, we provide a full refund, less any third-party purchases you approved that cannot be cancelled or refunded.

Once work begins, we refund the unused balance after deducting completed work and approved non-refundable third-party costs. The method for valuing completed work must be stated in your proposal before payment; deductions will not exceed the amount paid. We provide an itemized explanation of any deduction.

After the agreed work has been completed and delivered, we do not provide a refund for a change of mind. This does not limit any cancellation, refund or other rights you have under applicable law. If we cannot complete your project, we refund the amount paid for undelivered work.